Claims Administrator

Location : Indianapolis, IN

Since 1953, Miller Pipeline has been a leader in building and maintaining America’s infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling 3,500+ with office locations in 20 states. While continually investing in gas infrastructure programs, Miller Pipeline’s revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

  • Opportunities for growth and advancement;
  • Competitive wages and industry-leading benefits for regular, full-time employees;
  • A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation;
  • On-the-job work and safety training;
  • Employee recognition programs, Employee Care Fund, and more.Take a look at our work by watching our ‘Day in the Life’ or a natural gas distribution laborer video.

We are searching for a qualified candidate to set up and handle all lines of claims as a Claims Administrator with our Risk Management department.

Main Responsibilities:

  • Receive initial notification of claims and guide employees on how to properly manage the circumstances.
  • Investigate claims for cause, compensability, and liability when severe injury or significant liability is involved.
  • Track the receipt of the appropriate paperwork for all claims; set up files; enter information into the database upon receipt.
  • Forward necessary information to Miller Pipeline’s insurance carriers and maintain accurate documentation of claims by placing copies of all related paperwork in case files.
  • Actively track open claims and interface with our insurance carriers, physicians and other third parties to ensure that they are being managed aggressively.
  • Classify injuries per government and company criteria; track lost/restricted days.
  • Negotiate, settle and process payment for nominal claims.
  • Assist in preparing monthly risk management reports.
  • Ensure that state-specific information received from the carrier is disseminated to the appropriate area office.
  • Ensure that injury hotline materials are distributed to safety and compliance staff.


Preferred Qualifications:

  • Bachelor’s degree from an accredited university
  • Professional experience in the natural gas pipeline industry, safety or risk management
  • Multi-state, multi-line background, medical training, knowledge of treatment protocols and medical terminology
  • Knowledge of safety/insurance regulations

Required Qualifications:

  • High school diploma or equivalent
  • 2+ years professional administrative work requiring independent critical thinking and analysis
  • Excellent Microsoft Office suite, including advanced functions in Excel
  • Read, analyze and interpret common medical, legal and government documents
  • Professionalism and effective communication in responding to common inquiries and complaints from customers, regulatory agencies, or members of the business community
  • Use basic mathematic functions, e.g., adding, subtracting, multiplying and dividing
  • Connect with us on Social Media!  We’re on FacebookInstagramTwitter, and LinkedIn.