IT Support Specialist

Location : Indianapolis, IN

Do you want to help make a difference in building America’s infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining America’s infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 3,500 with office locations in 20 states. While continually investing in gas infrastructure programs, Miller Pipeline’s revenues have continued to grow year over year. Do you want to learn more about what we do?  Check out Who We Are or Frequently Asked Questions on our Careers page.

Thinking about joining our team and building a career here? There is no better time than now!

The IT Support Specialist’s Benefits:

  • Opportunities for career growth and advancement;
  • Competitive wages and industry-leading benefits;
  • A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation;
  • On-the-job work and safety training;
  • Tuition reimbursement;
  • Employee recognition programs, Employee Care Fund, Employee Assistance Program and more.


We are currently searching for an IT Support Specialist at our Corporate office in Indianapolis, IN. The IT Support Specialist’s role is to support Miller Pipeline’s IT department by responding to phone, email or chat requests to resolve basic computer, mobile device, or access issues in a timely and accurate fashion and provide end-user assistance where required. They will be supporting the department with device activations, creating accounts, and coordinating device shipments. They must have great communication skills, attention to detail and be team oriented.

Main Responsibilities:

  • Create new email and active directory accounts for employees.
  • Deactivate email and active directory accounts when needed.
  • Cellular device activations, including iPhones, iPads, Jetpacks, Laptops, etc.
  • Coordinate device and accessory shipments.
  • Manage cellular stock.
  • Troubleshooting IT issues over the phone or in-person.
  • Monthly cellular cost allocation.
  • Build relationships with operations.
  • Collaborate with the IT team to improve processes.
  • Support IT in other initiatives as needed.
  • Company-wide device rollouts and recycling initiatives.
  • Excellent time-management skills
  • Ability to multi-task in a fast-paced environment.
  • Excellent communication skills.


  • Education and Certifications:
  • Required: High school diploma or equivalent


  • Experience:
  • Required: 1-2 years successful professional administration with various responsibilities
  • Preferred: 2+ years customer service, and IT administrative experience


  • Functional / Technical Competency Requirements:
  • Required:  At least intermediate-level ability in Microsoft Office software. Learn various other software programs or Web portals.  High attention to detail, and accuracy. Customer service mindset. Analytical in thinking.
  • Preferred:  Advanced Microsoft Excel skills.